Good questions
FAQ
Pre-orders, pickup, delivery, pricing, and how Ash confirms bakes.
How does pre-order work?+
Browse the menu, add what you want, then tell Ash when you need it by. She reviews the request and confirms what she can bake for that date — home-kitchen scale, not infinite stock.
Do you ship?+
No shipping for now. Pickup from Ash’s Brisbane kitchen, or local delivery if your suburb is in our zone and she can make that day work.
How far ahead should I order?+
Usually at least a couple of days (shown at checkout). Bigger trays or specials may need more notice — leave a note if your timing is tight.
Why are signed-in prices different?+
Asking prices are what we want for each bake. Guests see higher browse prices; sign in to unlock asking prices. It’s not an ongoing membership club rate.
What is WELCOME10?+
Your first signed-in pre-order gets 10% off automatically — promo code WELCOME10 is applied for you. One use per account.
Allergens?+
We declare ingredients clearly. We are not a gluten-free or allergen-free bakery and don’t promise absence of allergens.
Chilled products?+
Current trading stays shelf-stable / bake-safe. Fridge-dependent specials wait until licensing expands.